FAQs

To process your textile transfer order smoothly, we kindly request the following information:

• A vector file
• The desired dimensions
• The desired Pantone colours (if applicable)
• The desired quantities
• The desired quality

You can send us your order by email or via our online order form.

If you’re not sure which quality is most suitable for your application, you can use our product filter, or of course you can always contact us for advice.

We always aim for an average delivery time of 5 working days after approval of the proof, depending on the time of year (low season or high season).

If you have an urgent order with a deadline that needs to be ready by a specific date, you can always contact us to see what’s possible. We are happy to be flexible and think along with you to find a solution.

Our terms and conditions can be found here: General Terms and Conditions Ara nv.

Our textile transfers are heat transfers that are applied to fabric using a heat press or transfer press.

These are the key parameters:

• Pressure: 3–4 bar
• Temperature: 145°C for standard qualities, 180°C for boil-wash-resistant qualities
• Time: 15 seconds
• Most qualities are hot peel, some are cold peel
• Read more tips here on applying textile transfers with a heat press.

The washing instructions differ for each quality; your order will include a note with the correct washing instructions.

Er zijn wel enkele algemene voorschriften die wij aanraden om aan te houden:

• Wash the textile at the temperature indicated in the washing instructions
• Preferably wash the textile inside out, which prevents wear due to friction
• Do not use fabric softener
• Do not use chlorine-based defoliants or bleaches
• Drying in the dryer only on cold program
• Read more tips on washing, drying and ironing printed garments here.

Subliblocker is a (black) antibleeding layer applied behind the logo that protects the logo from bleed-through of the textile’s color pigments.

• When: if a logo is placed in light colors on textiles with a high risk of bleeding, this is mainly the case with sublimated polyester and softshell.
• Why: This protective layer “blocks” the textile’s color pigments and prevents them from penetrating the logo from below.
• Info: There should always be a layer of whitebacking between the logo and the black layer of subliblocker to keep the colors bright and fresh. If white does not already appear in the logo, the whitebacking is counted as an additional color, and the subliblocker is also counted as an additional color.

Whitebacking is an extra layer of white printed as a protective spot color behind the main colors of the logo in heat transfers.

• When: when a logo is placed in a light color on dark textiles.
• Why: This protective layer keeps the colors bright and fresh.
• Note: If white already appears as a print color in the logo, we automatically apply whitebacking. If white does not already appear in the logo, you must count the whitebacking as an additional color.